Refund Policy

This Refund Policy explains when and how refunds may be granted. It supplements (and does not limit) any statutory rights you have as a consumer under EU law.

Digital content — right of withdrawal

LocoLink is digital content (software). By purchasing and receiving your license key, you request immediate access to the digital content and acknowledge that you lose your 14-day EU right of withdrawal once the license key has been delivered. This is in accordance with EU Directive 2011/83/EU, Article 16(m).

Refund eligibility

Because LocoLink includes a 30-day Pro trial to try before purchasing, refunds on paid licenses are generally not available once the license key has been delivered and activated. We recommend testing the trial thoroughly before upgrading.

However, we may consider a refund in the following cases:

• A critical technical issue that prevents the software from functioning, and that we are unable to resolve within a reasonable timeframe.
• Accidental duplicate purchases.
• Requests made within 14 days of purchase where the license key has not been activated.

All refund requests are reviewed individually. To request a review, email info@locolink.io with your license key and a description of the issue.

Subscriptions

Monthly and annual subscriptions:

• Cancel anytime via the customer portal of the platform you bought through (App Store or Mollie).
• Cancellation takes effect at the end of the current paid period — you keep access until then.
• We do not pro-rate refunds for partial periods. Please cancel before the next billing date.

One-time purchases

One-time licenses are non-refundable once the license key has been delivered and activated, as they provide permanent access to the software, with updates as described in our Terms.

• You can request device-deactivation at any time to free an activation slot.
• If LocoLink is discontinued before you've had the license for 24 months, we will pro-rate a refund.

Upgrades

An upgrade is reviewed under the same rules as the purchase it upgrades. If an upgrade is refunded, your license returns to the plan you had before; your license key stays the same.

How to request a refund

Email info@locolink.io with:

• The email address you used to purchase.
• Your license key, or the order ID from your confirmation email.
• Date of purchase (approximate is fine).

We aim to respond within 1 business day and process refunds within 5 business days. The refund returns to the original payment method (card, iDEAL, PayPal, etc.) — typically visible on your bank statement within 5–10 business days.

App Store purchases

Purchases made through the Apple App Store (iOS, iPadOS, macOS) are governed by Apple's refund policy and are processed by Apple, not Weto Media. To request an App Store refund:

• Visit reportaproblem.apple.com
• Select the LocoLink purchase
• Choose "Request a refund"

Apple typically grants refunds within 14 days for any reasonable request. If Apple declines and you bought less than 30 days ago, contact us — we may be able to help via a complimentary licence on a non-Apple platform as a goodwill gesture.

Chargebacks

If you have a problem with a purchase, please contact us first — we'll always try to make it right. Initiating a chargeback before contacting us costs both of us money and time, and may result in your licence being suspended pending investigation. Chargebacks are also taken into account when re-issuing licences.

What's not covered

Refunds are not generally available in the following cases:

• Activated one-time purchases, outside the cases listed under Refund eligibility.
• Cases where the licence has been shared, redistributed, or used in violation of our Terms of Service.
• Subscription periods that have already passed.

If you're outside these scenarios but feel you have a legitimate concern, please email us anyway. We deal with refunds individually and we're reasonable people.

Contact

Email: info@locolink.io
Company: Weto Media, KvK 96618043, the Netherlands.